Refund policy

At Canvas + Loft, we are committed to your satisfaction and aim to provide a seamless experience with our products. Our return policy is designed to be fair and clear, ensuring that you feel confident and supported in your purchases.

Repairs and Replacements

We stand by the quality of our products. If you receive a defective item, we will gladly repair or replace it according to the warranty.

Non-returnable Items

Please note that we do not accept returns once a product has been delivered.

We ensure each item meets our high standards before it reaches you.

Custom Products

Custom products are made just for you and cannot be canceled or returned. We appreciate your understanding.

Cancellation Fees

If you need to cancel an order, a 25% restocking fee will apply. This helps us manage costs and continue offering great products.

Re-selection and Restocking Fee

If you're unable to find a suitable replacement product, a 25% restocking fee will apply to non-custom items.

Fit and Space Responsibility

To ensure a smooth delivery, please verify that the products will fit into your space, including stairways, hallways, and doorframes. Your cooperation helps us serve you better.

Delivery Dates

We provide the most accurate delivery dates possible, but please understand that these estimates cannot be guaranteed.

Cancellation Charges for In-Stock Products Canceling the delivery of in-stock products incurs a $150 fee to cover the reserved delivery slot.

Non-refundable Delivery Fees

Delivery fees are non-refundable, as they cover the costs incurred by our delivery team.

We appreciate your understanding and cooperation. Thank you for choosing Canvas + Loft. We are here to help make your home beautiful and comfortable.